Introduction

Hi there, I’m Sarah O’Brien and this is my website.

This website, www.sarahobrien.com.au, is owned and operated by me, Sarah O’Brien (ABN 71686035881).

If you have any questions or need further information, please email me:

Email address: sarahobriennutrition@gmail.com

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand.

When you visit this website or use my services you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions.

If you don’t accept this agreement, you should not continue to visit this website or use my services.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

General Disclaimer

On this website you will find information about myself and the services I offer, along with blog posts from the perspective of holistic nutrition (i.e.; diet, lifestyle & nutritional supplements).

This information and content provide general information to assist you in your wellness journey.

MY RIGHTS & RESPONSIBILITIES

I take lots of care to provide valuable information, but I cannot be responsible for the use that you make of that information.

Please be aware, and understand, that generalised nutrition information is never a substitute for specialist advice tailored to your personal situation or individual circumstances.

There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services.

Any testimonials I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.

I may modify this information provided on this website at any time, including altering or deleting it without notice.

VISITOR RESPONSIBILITIES

You should make independent enquiries before deciding that information on this website applies to your circumstances.

The information I provide is general and is tailored for general audience and is not applicable to your specific situation.

If you have any concerns or queries about whether or not something is right for you, I recommend you seek advice from myself or another qualified practitioner before acting on the information provided.

 EXTERNAL LINKS

From time to time I may link to other sites that I feel may be relevant. I have no control over these sites, and I am not responsible for any of the content that may appear on these sites.

Specific Disclaimer                                     

This disclaimer relates to one on one nutrition consultations (Initial and follow-up).

My intention in providing these services are to assist, support, empower and educate people about holistic nutrition (diet, lifestyle and nutritional supplementation).

 MY RESPONSIBILITY

The qualification I have for offering these services is a Bachelor of Health Science (Nutritional Medicine).

My responsibility is to provide, to the best of my knowledge, and abilities, advice regarding diet, lifestyle and nutritional supplementation (where applicable) that is relevant, helpful and safe for the individual I am working with.

If you have any concerns or are confused by the information I share, please be sure to ask so I can make sure the information I provide is relevant to you.

YOUR RESPONSIBILITY

In order to care for your own safety, it is your responsibility to clearly communicate to me any current or previous allergies/intolerances/medications/supplements, and, where relevant, personal & familial health histories, to enable me to provide safe and effective advice.

It is also your responsibility to follow instructions or advice as is provided in terms of taking nutritional supplements or making changes to your diet or lifestyle, to ask any questions that you have, and to advise me of any adverse reactions or relevant feedback.

You are responsible for your own health and wellbeing. Whilst we are working together towards your goals, ultimately the outcomes rely upon your actions.

PROBLEMS

Certain types of supplements are not suitable for certain people. If and when I suggest you take nutritional supplements, I will provide you with instructions to assist you in taking those supplements safely and in getting the most out of them. It is your responsibility to be aware of and follow those instructions.

Whilst I do my best to provide you with information that is in your best interest, the choices and actions you make are entirely up to you.

I am not a medical or mental health practitioner, and this is not a medical service – please make sure that you research and consult relevant health professionals if any concerns should arise in relation to these areas and make sure you seek qualified and appropriate advice.

SUITABILITY

My services are intended to benefit anyone seeking education, support and guidance with regards to enhancing their health through dietary, lifestyle and/or nutritional supplementation.

I work with a wide range of clients but if at any time I feel my services are not suited to you I may refer you onto another suitably qualified practitioner.

Specific Disclaimer                                     

This disclaimer relates to free 15 minute discovery calls.

My intention in providing this service is to help you get a general idea of how I work and find out a little more what we can do together from a holistic nutrition perspective.

 MY RESPONSIBILITY

The qualification I have for offering this service is a Bachelor of Health Science (Nutritional Medicine).

My responsibility is to provide, to the best of my knowledge, and abilities, general information regarding what a consultation involves, what types of information you may be asked to provide, and a general overview of how a consultation is run. I will also seek to answer any general questions you may have about the consultation process.

This will not be considered a consultation, nor will I provide you with any advice specific to your situation without conducting a one on one consultation.

If you have any concerns or are confused by the information I share, please be sure to ask so I can make sure the information I provide is relevant to you.

YOUR RESPONSIBILITY

It is your responsibility to understand and respect the parameters of this service as outlined above and to understand that a one on one consultation must be undertaken before I am able to provide advice specific to your situation.

PROBLEMS

I am not a medical or mental health practitioner, and this is not a medical service – please make sure that you research and consult relevant health professionals if any concerns should arise in relation to these areas and make sure you seek qualified and appropriate advice.

SUITABILITY

My services are intended to benefit anyone seeking education, support and guidance with regards to enhancing their health through dietary, lifestyle and/or nutritional supplementation.

I work with a wide range of clients but if at any time I feel my services are not suited to you I may refer you onto another suitably qualified practitioner.

Specific Disclaimer                                     

This disclaimer relates to workplace talks and local community workshops. Here, the term ‘you’ refers to attendees/participants of these events.

My intention in providing these services are to assist, support, empower and educate people about holistic nutrition (diet, lifestyle and nutritional supplementation).

 MY RESPONSIBILITY

The qualification I have for offering these services is a Bachelor of Health Science (Nutritional Medicine).

My responsibility is to provide, to the best of my knowledge, and abilities, information regarding diet, lifestyle and nutritional supplementation (where applicable) that is relevant, helpful and safe for the audience that I am working with.

If you have any concerns or are confused by the information I share, please be sure to ask so I can make sure the information I provide is relevant to you.

YOUR RESPONSIBILITY

You are responsible for your own health and wellbeing. In order to care for your own safety, it is your responsibility to remember that the information I provide is general and is tailored for general audience and is not applicable to your specific situation.

If you have any concerns or queries about whether or not something is right for you, I recommend you seek advice from myself or another qualified practitioner before acting on the information provided.

PROBLEMS

Whilst I do my best to provide you with information that is in your best interest, the choices and actions you make are entirely up to you.

I am not a medical or mental health practitioner, and this is not a medical service – please make sure that you research and consult relevant health professionals if any concerns should arise in relation to these areas and make sure you seek qualified and appropriate advice.

SUITABILITY

My services are intended to benefit anyone seeking education, support and guidance with regards to enhancing their health through dietary, lifestyle and/or nutritional supplementation.

I work with a wide range of clients but if at any time I feel my services are not suited to you I may refer you onto another suitably qualified practitioner.

Intellectual Property

COPYRIGHT

The content of this website is protected by copyright.

No portion of this website may be copied or replicated in any form without the written consent of me, Sarah O’Brien.

In the event of sharing information found on this site (i.e.; a blog post); a tag/mention and a link back to this website must be included at the time of sharing.

TRADEMARKS

I own the unregistered trademark in relation to the logo related to ‘Sarah O’Brien’ and you may not use this mark for any purpose without my express permission.

Payment Terms

FORMS OF PAYMENT

One on one nutrition consultations:

Payment is to be made at the time of consultation via credit card. Alternatively, arrangements can be made to pay via EFT – this is to be requested and agreed upon at the time of booking.

Workplace talks and local community workshops:

Please contact me to discuss details as payment options may differ depending on the scenario/event.

SECURITY POLICY

I accept payments online via Square and I do not hold any credit card details. All online transactions are managed via Square.

Returns Policy

One on one nutrition consultations:

One on one nutrition consultations to be paid at time of consultation by you, the client.

If you don’t turn up on time, I will call you, if you don’t turn up the consultation is forfeit.

If you need to reschedule to cancel a consultation, please give me the courtesy of letting me know in a timely manner by giving me at least 3 hours’ notice so I can make that time slot available for someone else.

If you cancel without notice on more than one occasion, then I may consider not offering my services to you in the future.

There are no refunds after a consultation has been held. I take payment after the consultation is completed. If you are not happy or have any concerns after the consultation has been held please let me know as once the session is complete the fee is payable.

ORDER FULFILMENT POLICY

I may recommend that you order nutritional supplements via an online patient order system. If you choose to purchase supplements through them, I am not a party to that contract and any relationship concerning delivery or supply is between you and them.

Consumer Guarantees

MINOR PROBLEM

One on one nutrition consultations:

If I, or you as the client, are ill and cannot attend a consultation I will work with you to arrange a rescheduling of that consultation.

If for any reason the nutritional supplement I have suggested is not available, please contact me to suggest suitable replacement.

Workplace talks and local community workshops:

If I am ill and cannot attend the event, I will work with you to arrange a rescheduling of the event where possible.

MAJOR PROBLEM

If, for any reason you are dissatisfied with the service that I provide or you feel there is a major cause for concern, please contact me to discuss the issue so that I can take steps to resolve the issue.

Visitor Information

RESPECTFUL COMMUNICATION

Respectful comments are expected at all times on any blog posts. I reserve the right to remove any comments that deemed to be offensive or unsuitable.

Jurisdiction & Dispute Resolution

JURISDICTION

My business is located in Queensland, this agreement is subject to the governing law of Queensland.

NEGOTIATION

If you have any issue or complaint arising out of your use of this website or these terms and conditions, you and I agree to make a genuine effort to resolve the dispute through negotiation and discussion.

MEDIATION

If we are unable to resolve a dispute by negotiation and discussion within 14 days, the parties must proceed to mediation with the assistance of an accredited mediator who is independent of the parties.

The mediator is to be appointed by agreement of the parties or, failing agreement within twenty-one (21)days of the first notification of the dispute, by a person appointed by the Chair of Resolution Institute, (ACN 008 651 232, Level 2, 13-15 Bridge Street, Sydney NSW 2000;telephone: 02 9251 3366, email: infoaus@resolution.institute) or the Chair’s designated representative.

The Resolution Institute Mediation Rules shall apply to the mediation.

We agree to share the costs of mediation equally between us.

LITIGATION

It is a condition precedent to the right of either party to commence litigation other than for interlocutory relief that it has first offered to submit the dispute to mediation.

Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.